Returns & Exchanges

At Catalyst Pet, we want you to be completely satisfied with your fashion-forward pet accessories and apparel. If your purchase isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

3

Attach the Label

Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing